General conditions of sale

These General Terms and Conditions of Sale (GTC) govern the sales of products made on the CLEAN EYES website. By placing an order, you accept these conditions. Please read them carefully.

1. Purpose

The purpose of the GTC is to define the rights and obligations of the parties in the context of the sale of products offered by O'MyPlaid, in particular the conditions of order, payment, delivery, return and warranty.

2. Identification of the Seller

Company name:  OMNILUXE SARL
Registered office: OMNILUXE LTD
Contact: 
3. Products

The products offered for sale are those described on the O'MyPlaid website. The photographs and descriptions are provided for information purposes and have no contractual value.

4. Order

4.1. Order Process
To place an order, you must select the desired products, add them to your basket, and follow the instructions to finalize the purchase. You will receive a confirmation email once your order has been validated.

4.2. Product Availability
Our product offers are valid while stocks last. If a product is unavailable, we will inform you by email and offer you a replacement product or a refund of the corresponding amount.

4.3. Modification and Cancellation
Once the order has been confirmed, it cannot be modified or cancelled. If you wish to modify or cancel your order, please contact our customer service as soon as possible. We will do our best to meet your request, but cannot guarantee cancellation or modification after the order has been processed.

5. Prices and Payment

5.1. Prices
Product prices are indicated in euros, all taxes included (TTC). Delivery costs are not included in the price of the products and will be added when the order is finalized.

5.2. Payment
Payment is made by credit card, PayPal, or any other method offered on the site at the time of ordering. The order is validated after confirmation of payment.

5.3. Payment Security
We use secure payment systems to guarantee the security of your personal information and transactions.

6. Delivery

6.1. Delivery Times
Delivery times vary depending on the destination and availability of the products. In general, delivery times are 3 to 5 working days from the confirmation of the order.

6.2. Delivery Costs
Delivery costs are calculated based on the weight and destination of the products. The costs will be displayed before the order is confirmed.

6.3. Delivery Delay
In the event of a delivery delay, we will inform you by e-mail and offer you a new estimate of the delivery time.

7. Return and Exchange

7.1. Right of Withdrawal
You have 30 days from receipt of your order to exercise your right of withdrawal. For more details, please consult our [Return Policy](URL of the return policy).

7.2. Condition of the Products
Returned products must be in perfect condition, unused, and in their original packaging. Return costs are free for orders in metropolitan France.

7.3. Refund
After receiving and verifying the returned products, we will proceed to the refund within 5 to 10 working days.

8. Warranty

The products benefit from the legal guarantee of conformity and the guarantee against hidden defects. In the event of a defective or non-compliant product, please contact us for instructions on the return and possible exchange or refund.

9. Liability

OMNILUXE  cannot be held responsible for indirect or unforeseen damage resulting from the use of the products purchased. Our liability is limited to the amount of the order and does not cover indirect damages.

10. Intellectual Property

All elements of the OMINLUXZ site, including texts, images, logos, and graphics, are protected by intellectual property rights. Any unauthorized reproduction or use is prohibited.

11. Personal Data

We collect and process your personal data in accordance with our [Privacy Policy](URL of the privacy policy). You have rights over your data that you can exercise by contacting us.

12. Modifications to the T&Cs

OMNLUXE reserves the right to modify these General Terms and Conditions of Sale at any time. The modifications will be published on our site and will be applicable as soon as they are published.

13. Applicable Law and Disputes

These T&Cs are governed by French law. In the event of a dispute, we invite you to contact our customer service to try to resolve the dispute amicably. In the event of a persistent dispute, the French courts will have jurisdiction.

14. Contact

For any questions

Frequently Asked Questions

To place an order on our site, simply select the products you wish to purchase and add them to your cart.

Once you have completed your selection, click on "Order" and follow the steps to finalize your purchase.

We accept multiple payment methods, such as credit cards, debit cards, Paypal and bank transfers.

You can track the status of your order by logging into your customer account or by using the tracking number provided to you when you confirmed your order.

You can also contact our customer service to obtain information on the status of your order.

We offer several delivery options, such as home delivery, drop-off or store delivery.

Shipping costs and delivery times vary depending on the option you choose. You can select the option that suits you best when you finalize your order.

Si vous souhaitez annuler ou modifier votre commande, veuillez nous contacter dès que possible. Si votre commande a déjà été expédiée, il peut être difficile de la modifier ou de l'annuler.

Dans ce cas, vous devrez peut-être attendre de recevoir votre commande et la renvoyer conformément à notre politique de retour.

Delivery times vary depending on the delivery option chosen when ordering.

Delivery time is generally between 7 and 14 working days.

If you wish to return a product, please contact us for return instructions.

Please note that products must be returned in their original packaging and in perfect condition. Return shipping costs are your responsibility.

To use a discount code, simply enter it in the box provided during checkout.

The promotion will be applied directly to the price of the product.

A facial cleansing stick is a solid skincare product designed to deeply cleanse your skin. Its compact, pen-like format makes it convenient for precise and easy use.

This product is suitable for all skin types: normal, oily, dry, or combination. It’s also gentle enough for sensitive skin.

Dampen your face with warm water.

Apply the stick directly to your skin by drawing lines on areas you want to cleanse.

Gently massage with your fingers to create a lather, then rinse thoroughly.

Some cleansing sticks can remove light makeup. For waterproof makeup, it’s best to use a dedicated makeup remover first.

Yes, the cleansing stick is designed for daily use. However, if you have sensitive skin, start by using it 2–3 times a week.

Yes, the cleansing stick is unisex and ideal for anyone looking for a simple and effective facial cleansing solution.

A facial massaging stylet is a small, ergonomic device designed to provide gentle facial massages. It uses vibrations, micro-currents, or heat to stimulate blood circulation, relax muscles, and improve the appearance of the skin.

Prepare your skin: Start by cleansing your face to remove any impurities.

Apply your skincare products: Serums or moisturizers to enhance the effects of the massage.

Use the stylet: Move the stylet in circular motions or follow the product’s instructions to gently massage different areas of your face, such as the eyes, cheekbones, jawline, and forehead.

Frequency of use: It’s recommended to use it daily or several times a week for optimal results.

The main benefits include:

  • Reduced signs of fatigue: Helps decrease puffiness and dark circles.
  • Improved complexion: Stimulates blood circulation for a brighter, more radiant skin tone.
  • Smoothing of wrinkles and fine lines: Toning and firming effects on the skin.
  • Relaxation: Relieves facial tension and helps reduce stress.

Yes, the facial massaging stylet is suitable for all skin types, even the most sensitive. Its gentle vibrations and ergonomic design ensure a comfortable massage without irritating the skin.

Yes, the facial massaging stylet is especially effective for the delicate eye area. It helps reduce puffiness, alleviate dark circles, and gently relax the skin around the eyes.

Results vary from person to person, but generally, after a few weeks of regular use, you may notice a brighter complexion, firmer skin, and reduced signs of fatigue. The effects strengthen with continued use.

Yes, it’s recommended to use the facial massaging stylet with your usual serums, creams, or oils. The massage helps the active ingredients penetrate the skin more effectively, maximizing their benefits.

Yes, it’s very easy to use. Simply turn it on, apply it to the areas you want to treat, and follow the recommended movements. It is compact and lightweight, making it easy to use even on the go.

This depends on the model, but many facial massaging stylets are rechargeable via USB or use batteries. Check the product specifications for more details.

While the facial massaging stylet is an excellent tool for improving the appearance of your skin and relaxing, it doesn't fully replace professional treatments. However, it provides an effective solution for daily at-home care